Software Simplified = Robust Platform + Agile Development + Low Cost

Scope of Support:

The primary method to contact the ExcelCRM Support team is through the online Radam Support Portal https://support.excelcrm.com, though you can also send an email to support@radamtech.com if you prefer. Customers who have purchased phone support may also use the provided phone number to submit a new case.

SLA Expectation:

Radam Support strive to resolve issues as quickly as possible, please note that our response times depend upon the service level of your subscription as well as the priority level (P1, P2, or P3) of the issue. The priorities are defined as follows:

Particulars ExcelCRM Basic to Business Edtion ExcelCRM Enterprise Edition
Support Hours Monday to Friday
(9.30 AM to 6.30 PM IST)
Monday to Saturday
(9.30 AM to 6.30 PM IST)
Number of Contacts 2 4
Number of Cases 10 Unlimited
P1 Response Time 4 business hours 2 business hours
P2 Response Time 1 business day 4 business hours
P3 Response Time 2 business days 1 business day
Phone Support No Yes

 

ExcelCRM support can be reach on all business days between 0930 to 1830 IST

Upgrade Policies

ExcelCRM users can upgrade to next edition by paying the difference in subscription and implementation cost. Contact ExcelCRM sales team for more information.

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