Our BPO Services offerings

Customer Support Services

Through this process we create a virtual customer service center and manage concerns/queries of users through multiple channels including voice, e-mail and chat for 24 X 7/365.

Technical Support Services

Technical support service is the process where highly qualified engineers/professionals work round-the-clock resolving technical issues like OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies etc. This service includes process like client’s product installation and product support, troubleshooting and Usage support etc.

Telemarketing Services

In this service our telesales/telemarketing agents interact with potential customers to improve or develop client’s business prospect by generating interest in products/services. They also promote or up-sell and cross sell to an existing customer base for complete online sale process.

Employee IT Help-desk Services

Our employee IT help-desk services provide technical problem resolution and support for corporate employees. This service includes multilevel level support across a wide range. This services supports issues like LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity, office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.

Insurance Processing

This service takes care of all insurance process remotely. This includes both promoting new business and policy maintenance. Promotion technique includes process like Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc. Policy maintenance technique includes process like information updation like Name, Beneficiary, Nominee, Address, Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc.

Data Entry Services / Data Processing Services

The processes we support for Data Entry are:

  • Data Entry: from Paper/Books with highest accuracy and fast turnaround time (TAT)
  • Data Entry: from Image file in any format
  • Data Entry: from hardcopy/Printed Material into text or required format
  • Data Entry: into Software Program and application
  • Data Entry: of E-Books / Electronic Books
  • Data Entry: Yellow Pages / White Pages Keying
  • Data Entry: for Mailing List/Mailing Label
  • Data Entry and compilation from Web site
  • Data Entry: for Business Transactions like sales / purchase / payroll
  • Data Entry: for Business Cards
  • Data Entry: for Receipt and Bill
  • Data Entry: for Business Catalogs
  • Data Capture / Collection
  • Manu scripting typing in to word
    Taped Transcription in to word.
  • Copy, Paste, Editing, Sorting, Indexing Data into required format etc.

Data Conversion Services

Below are the few of our conversion process

  • Data Conversion: Across various databases on different platforms
  • Data Conversion: via Input / Output for various media.
  • Data Conversion: for word processors, spreadsheets, and many other standard and custom-made software packages as per requirement.
  • Data Conversion: from Page maker to PDF format
  • Data Conversion: from Ms-Word to HTML format
  • Data Conversion: from Text to Word Perfect.
  • Data Conversion: from Text to Word to HTML and Acrobat
  • Data Conversion: from Raw Data into required MS Office formats.
  • Data Conversion: from Text to PDF and PDF to Word / Text / Doc
  • Data Compilation in PDF from Several Sources.
  • E-Book Conversion etc.

Scanning, OCR with Editing & Indexing Services

  • High speed Image-Scanning and Data capturing with large volume scanning
  • OCR Data From Scanned page / image
  • Scan & OCR paper Book in to CD.
  • ADOBE PDF Conversion Services.
  • Conversion from paper or e-file to various formats

Book Keeping and Accounting Services

  • Conversion from paper or e-file to various formats
  • General Ledger
  • Accounts Receivables and Accounts Payable
  • Financial Statements
  • Bank Reconciliation
  • Assets / Equipment Ledgers etc.

Form Processing Services

  • Insurance claim form
  • Medical Form / Medical billing
  • Online Form Processing
  • Payrol Processing etc.

Internet / Online / Web Research

Internet Search, Product Research, Market Research, Survey, Analysis. Web and Mailing list research etc.